If you have an Xbox 360 universal media remote control to control the Xbox 360 without having to use the Xbox 360 game pad controller, it should work. However sometimes the remote control might not work because the batteries inside it a dead. So get a battery tester, remove the batteries the remote control and test to see if they are dead. If you don’t have a battery tester, you can test the batteries on a clock or mp3 player, anything that takes two AA batteries. If the batteries work in other batteries powered items, it shows the batteries are good and are not the cause to the problem. If you’re using a battery tester, the battery tester will have a meter that will tell you if it is dead or good. If the batteries are dead, replace them and problem solved.
Also make sure that the remote control is configured with the Xbox 360 console. Power on your console and let the dashboard interface load up. Once loaded, using a controller select ‘system settings’ then ‘console setting ‘and then make sure it set as ‘remote control’. Sometimes the remote control is not automatically configured with your console out of the box.
However, if the batteries are fine and the control is configured with your console, then make sure the IR sensor that is on the console is not blocked by anything. If it is, it can’t receive IR signal from the remote control, so it will not work. Also make when you are using the remote control, you point it towards the direction of the Xbox 360 IR sensor.